João "Pi" Carvalho - PORTFOLIO

Create an exclusive platform for Focinhos Felizes hotel customers, which offers real-time information about their pets, providing a relaxed experience.

The lack of emotional connection and the scarcity of information cause owners to constantly worry about the well-being of their animals.

When using Focinhos Felizes hosting services, owners show concern caused by limited contact. Resolving this is crucial to reassuring customers and fostering trust in the service.

• Efficient booking platforms
• 24-hour streaming
• Daily updates
• Detailed control information

• Separation from your pet generates loneliness and sadness, due to the lack of company and comfort it provides.

• Being away from your pet can generate a feeling of loss, similar to what you suffer in the absence of a loved one.

• The lack of constant contact and updated information about the animal leads to concerns and anxiety about its well-being and health.

We conducted 6 user interviews with pet owners who had previously benefited from the accommodation services of a pet hotel, subsequently organizing the findings into affinity mapping.

• Frequency of use of hosting services

• Choice conditions Beneficial factors in the decision

• Animal's reaction at check-in

• Concerns when checking in

• Establishment’s response to concerns

• Emotions caused by distancing

Cláudia Modesto is 37 years old, lives in the city of Porto and works in the area of business consultancy.

She has a habit of traveling when possible, and needs a reliable accommodation for his two pet cats, for whom she feels a great connection.

The lack of contact and the lack of information regarding the day-to-day life of her animals when you leave them in a pet hotel are the most decisive obstacles you face.